This month I want to talk about the Family Portal, which is accessible through Elite Care’s home page. Many of you use it to see how your loved one is doing. Elite Care started the Family Portal many years ago as a way to bring family members into the care team for our Residents, because as practitioners of Relationship Based Care, we believe family members are an asset, not someone to avoid.
I really started appreciating all the information our family members can garner from the Family Portal especially now that my dad is in a facility with no communications from the staff or management. And it’s not just about whether or not mom has a UTI or other medical issues. The important information is often very minor.